E-Commerce Implementation Support
Your trusted advisor for complex e-commerce projects. I guide you through shop migrations, ERP rollouts, and system integrations - bringing critical thinking, not executive authority.
I Advise. You Decide.
I'm not a project manager calling the shots. I'm the advisor who asks the tough questions and spots what everyone else misses.
Complex e-commerce projects need an independent voice - someone with no agenda beyond your success. I challenge technical concepts, cut through vendor jargon, and bridge the gap between business goals and technical execution.
Need someone with actual decision-making power? Check out Project Management or Interim Management instead.
- Strategic Sounding Board. I stress-test your concepts, walk through scenarios, and bring fresh perspectives.
- Quality Assurance. I review deliverables, test critical functionality, and validate before sign-off.
- Vendor Management. I sit in on vendor calls, hold agencies accountable, and keep everyone aligned.
- Business-Tech Translator. I bridge the gap between business stakeholders and developers - both ways.
Projects with Support
E-commerce projects rarely fail because of technology. They fail because of miscommunication, misaligned expectations, and gaps in oversight.
Without Support
- No one pushes back on vendor proposals
- Everyone reads the specs differently
- Problems surface too late to fix cheaply
- Budget and timeline spiral out of control
- Business and IT keep talking past each other
With Support
- Independent review of every concept and proposal
- Crystal-clear specs everyone interprets the same way
- Early QA catches issues while they're still cheap to fix
- Transparent progress tracking you can trust
- Someone who speaks both business and tech fluently
Where I Support You
Implementation support pays off on high-stakes projects with external vendors - where getting it wrong is expensive.
Shop Migration
Replatforming is one of the riskiest moves in e-commerce. I'm with you from requirements gathering through go-live.
- Requirements Review
- Data Migration QA
- UAT Support
- Go-Live Readiness
ERP Implementation
ERP rollouts are complex, long-running beasts. I make sure your e-commerce needs don't get buried in the process.
- Process Mapping
- Interface Review
- Test Support
System Integration
PIM, OMS, WMS, marketing automation - I guide you through connecting new systems to your existing tech stack.
- Architecture Review
- API Specification
- Integration Testing
Agency Management
When multiple vendors need to collaborate, I keep everyone rowing in the same direction and hold them to quality standards.
- Vendor Coordination
- Deliverable Review
- Escalation Management
Relaunch & Redesign
For shop relaunches, I run UX reviews, performance audits, and oversee the technical execution.
- UX Review
- Performance Audit
- SEO Migration
- Launch Coordination
How Support Works
Structured yet flexible - from project kickoff to successful sign-off.
Kickoff & Onboarding
I get up to speed on your project: goals, stakeholders, timeline, critical paths. Together we define my role and where to focus.
Kickoff & Onboarding
I get up to speed on your project: goals, stakeholders, timeline, critical paths. Together we define my role and where to focus.
Ongoing Support
I join your regular meetings, review deliverables, field questions, and serve as your sounding board for key decisions.
Ongoing Support
I join your regular meetings, review deliverables, field questions, and serve as your sounding board for key decisions.
Reviews & QA
At key milestones, I dig deep into the results: concepts, prototypes, test cases, staging environments.
Reviews & QA
At key milestones, I dig deep into the results: concepts, prototypes, test cases, staging environments.
Sign-off & Handover
I support the final sign-off, document outstanding items, and make sure the handover to operations is clean.
Sign-off & Handover
I support the final sign-off, document outstanding items, and make sure the handover to operations is clean.
Flexible Support
Days per Month
depending on project phase
per Month
plus VAT
Months
typical project duration
Independent
no vendor ties
My job isn't to make decisions - it's to make sure the right questions get asked before you do.
01 How are you different from a project manager?
A project manager is embedded in the project and makes day-to-day decisions. I deliberately stay a step removed: I question, review, and advise - but you call the shots. That distance lets me stay critical without any conflicts of interest.
02 How much of your time will I need?
It depends on the project phase. During crunch times (kickoff, go-live), expect 6-8 days per month. During calmer stretches, 2-3 days. We'll define a framework that fits your project.
03 Will you work with our agency?
Absolutely - that's the norm. I'm not competing with your agency; I'm your advocate on the client side. Good agencies actually appreciate this, because clear requirements and fast decisions make their lives easier too.
04 What's the minimum project size where this makes sense?
Rule of thumb: for projects over EUR 50,000 or lasting more than 3 months, independent support is worth it. For smaller projects, a one-time Audit or Sparring session is usually a better fit.
05 Can I bring you in for specific phases only?
Absolutely. Some clients bring me in just for the concept phase, others only for go-live assurance. We can focus the engagement on whichever phases are most critical.
06 What does implementation support cost?
Monthly support ranges from EUR 1,500 for 2 days per month up to EUR 4,000 for 8 days. For longer engagements, package pricing is available. We'll figure out the right scope during our initial call.
07 How quickly can you start?
Typically within 1-2 weeks. For urgent projects, I can often find a faster solution. Just get in touch.
08 What if there are conflicts with the vendor?
I facilitate and mediate - but I'm unambiguously in your corner. When real conflicts arise, I help document issues, define escalation paths, and evaluate alternatives if needed.
Got a Project Coming Up?
Let's talk about how I can support your e-commerce initiative. 30 minutes - no commitment, no charge.